Membership Rights Statement

1. Purpose

Welcome to Pulse Rewards! These terms and conditions (the “Terms”) define the rights, obligations, and responsibilities between you and Pulse&Co. (including its designated affiliates, hereinafter referred to as “the Company,” “we,” or “our”) regarding your membership registration and the use of member services.

Please read these Terms carefully, especially the bolded and underlined sections, as they contain important information regarding your rights and potential limitations. By completing the registration process, you acknowledge that you have read, understood, and accepted the full content of these Terms.

2. Definitions

  • Member / You: An individual who has submitted a membership application and completed the registration process according to these Terms.

  • Member Services: Services provided by the Company, including managing consumption records and providing information related to products and consumption.

  • Direct Stores: Refers to the physical retail locations directly operated by Pulse&Co.

  • Official Website: Refers to the official online store at [Your Domain] and its associated mobile applications.

3. Membership Service Introduction

  1. You must complete the registration process to enjoy Pulse Rewards services.

  2. Upon registration, you can accumulate spending by presenting your membership barcode (via official LINE account or App) or logging in to the Official Website during checkout. Bronze, Silver, and Gold members will receive membership coupons based on their spending, subject to specific terms and conditions.

4. Validity and Amendments

  1. These Terms become effective upon your submission of the membership application.

  2. The Company reserves the right to amend these Terms periodically to maintain transaction order or adjust member systems. Changes will be notified via email or the Official Website and will take effect 7 days after the notification (unless otherwise stated). Continued use of services after changes take effect constitutes total acceptance of the updated Terms.

5. Membership Registration

  1. To join, you must provide a valid mobile number and email. All information provided must be accurate and complete. Each user is limited to one membership account. Duplicate accounts and their accumulated spending/coupons will be canceled upon discovery.

  2. Membership is non-transferable, non-rentable, and cannot be inherited or used for collateral. You are responsible for maintaining the confidentiality of your account credentials.

6. Membership Tiers and Limitations

Membership is permanent unless terminated by the member or the Company. However, Membership Tiers have a one-year validity period:

  • General Member: Successfully registered.

  • Bronze Member: A single purchase of NT$5,000 or accumulated annual spending of NT$8,000.

  • Silver Member: For existing Bronze members, a single purchase of NT$15,000 or accumulated annual spending of NT$10,000.

  • Gold Member: For existing Silver members, a single purchase of NT$30,000 or accumulated annual spending of NT$20,000.

Renewal: To maintain Bronze/Silver/Gold status, members must meet the respective annual accumulated spending requirements (NT$5k/15k/30k) within their one-year tier validity. Failure to meet these will result in an automatic downgrade to the tier below.

7. Spending Accumulation & Coupon Usage

  1. Accumulation: 100% of the actual paid amount (excluding shipping, discounts, or coupon-deducted amounts) counts toward your spending. Points are updated 1–2 business days after store checkout or after order pickup for online purchases.

  2. Coupons: Bronze and higher members receive a NT$300 Shopping Coupon for every single purchase over NT$3,000.

    • Coupons are valid for 90 days.

    • Total order payment after using any coupons must not be less than 50% of the original list price.

    • Exclusions: Coupons cannot be used for outlet items, shipping fees, or specified excluded products.

Return & Exchange Policy

1. General Returns

You may apply for a return within the 7-day inspection period starting from the day after receipt. Please note that Pulse&Co. currently does not offer exchange services for online orders.

*Returns must meet the conditions in Section 3.

2. Orders with Coupons/Discounts

If an order utilized a discount or coupon, the entire order must be returned. We do not support partial returns for discounted orders.

3. Return Conditions

  • a. Timeline: Must be within 7 days of receipt (including weekends).

  • b. Integrity: Items must be in original condition: unworn, unwashed, unaltered, and free of stains (e.g., makeup). Tags must remain attached.

  • c. Packaging: All original packaging (including jewelry boxes/pouches), manuals, and tags must be returned.

    • Note: For jewelry, the display box is part of the product. Do not stick tape directly on the jewelry box; place it in a shipping carton.

  • d. Gifts: Promotional gifts must be returned in perfect condition.

  • e. Logistics: Hand the return items to the courier within 5 days of your application.

4. Defective Returns

If you encounter quality issues, please apply for a “Defective Return” via Order Inquiry.

The following are NOT considered defects:

  • Minor loose threads, raw edges (common in textile components), or slight color variations due to monitor settings.

  • Subjective preference (change of mind regarding style/color).

  • Damage caused by misuse, unauthorized repair, or improper maintenance.

  • Sizing issues (please refer to our size guide before purchasing).

5. Non-Returnable Situations

  • Items not purchased through the official website.

  • The 7-day inspection period has expired.

  • Items are incomplete or damaged (missing gifts, jewelry boxes, or tags).

  • Items show signs of wear, washing, or modification.

6. Return Process

Log in to Member Account → Order Inquiry → Select Order → Click “Apply for Return.”

7. Refunds

Refunds will be processed to the original payment method within 7–10 business days after the returned goods are confirmed.

  • Original shipping fees are not refundable.

  • If a partial return (where permitted) results in a failure to meet a promotion threshold, the difference will be deducted from the refund.

8. Convenience Store Non-Pickup Policy

  • a. If you fail to pick up your order within 7 days, the order will be treated as a return.

  • b. If a user fails to pick up orders three times within 30 days, the system will automatically restrict or cancel the “Convenience Store Pickup” option for that account.